Customer Care for LiveLink
Customer Care for LiveLink enables your organization to process and to manage customer requests, such as comments, complaints, inquiries, etc. in an efficient and optimal fashion.
The central help desk or service desk takes in customer requests. Once evaluated, a request can be dealt with immediately through the use of a current-knowledge database or, if it requires more specialized expertise, channeled to the appropriate parts of your organization for further handling.
Because Customer Care is a LiveLink application, the internet or corporate intranet can be used to its full extent. Irrespective of the location of your specific support staff or departments, the request flow is seamless. Customer Care steers your organization towards handling all different requests. Employees are notified about requests that need handling through their task lists.
Customer Care is a solution for many different help desk problems. Customer Care enables an organization to completely customize its problem handling through:
- Out of the box model support
- Work flow driven
- Generate issue tickets based on unique ticket number
- Define issue-related properties
- Classify issues according to a freely definable classification method
- Process issues, based on their classification
- Track & trace issues by a caller
- Availability of escalation procedures
- Archive old & search for closed issues
- Manage issue dossiers
- Integration with the Internet: Customer can place calls via the Internet
- Integration with the office environment. Call information can be transferred into Office documents
- Integration with Customer databases: Current customer databases can be connected to Customer Care
- User friendly interface
- ROI is achieved in only a few months
Target industries are organizations that have their own helpdesk or Call Center and use LiveLink as their enterprise environment.
In the Customer Care Product Summary you find detailed information of the functionality of Customer Care.
If you want to have more information or want to receive the pricelist, please contact us by phone (+31 43 352 3638), send us an email or fill in the More Info Form.